Delays to Free Blu-Ray discs from Sony

Eusebio13 · 17-02-2009, 1:11 PM

Apologies if this has been mentioned before but I bought a BDP-S350 on Jan 10th this year and registered for the two free blu-ray discs on line. Had not yet received these so chased Sony today who confirm there is a two week delay to the popularity of the scheme.

*tasker* · 20-02-2009, 4:25 PM

registered mine on 30th nov last year and was told by them last week the discs were out of print.

offered me spidey trilogy, simpsons and kingdom of heaven instead, all of them turned up middle of last week.

call them and ask for replacements.

Pezza · 20-02-2009, 4:54 PM

What's the number to call on? I only bought my 550 last Sat, but when I registered online they were still offering Casino Royale and Batman Begins...

skk3 · 20-02-2009, 5:10 PM

Quote:

Originally Posted by Pezza

What's the number to call on? I only bought my 550 last Sat, but when I registered online they were still offering Casino Royale and Batman Begins...

Did you complete the questionnaire as part of the registration process. Sony told me that no discs will be sent if it is not completed......................they obviously want your personal details as part of the deal.

gpl1968 · 20-02-2009, 5:11 PM

I forget where, but I saw a Sony advert recently which had the 2 disc offer but with Wall-e and Mama Mia.

Pezza · 20-02-2009, 5:18 PM

Quote:

Originally Posted by Syk

Did you complete the questionnaire as part of the registration process.?

Yes I did

skk3 · 20-02-2009, 5:33 PM

Quote:

Originally Posted by gpl1968

I forget where, but I saw a Sony advert recently which had the 2 disc offer but with Wall-e and Mama Mia.

ASDA by any chance....?

criggy · 20-02-2009, 7:12 PM

Quote:

Originally Posted by tasker

registered mine on 30th nov last year and was told by them last week the discs were out of print.

offered me spidey trilogy, simpsons and kingdom of heaven instead, all of them turned up middle of last week.

call them and ask for replacements.

Yep, i registered mine on the same date and told the same thing.

Had the email last monday that they sent the new disc's out but not recieved them yet.........How long did they take to turn up?

bluenose boy · 20-02-2009, 7:31 PM

registered 350 on december 27 no discs yet,done the questionnaire also.

Miss Chief · 21-02-2009, 12:04 AM

I registered my S350 in late November after buying it as part of the Asda VAT discount weekend. Emailed a couple of weeks ago and they said that BB and CR were out of stock but offered what they said was Spiderman and the POTC trilogy which I accepted. Collected from the local royal mail office today to find Spiderman TRILOGY boxset and the POTC 3 discs but only cellophane wrapped. So i've gone from 2 movies to 6! :D I just contacted via email on their website.

*tasker* · 21-02-2009, 7:31 AM

mine took 3 days from when they said they had sent them (e-mailed me as well to confirm they had been posted).

so far on shop prices i have had over £110 worth of discs with a player that cost £149 thanks to Asda's vat free weekend.

well done Sony

justincase · 21-02-2009, 9:46 AM

Suppose i had better chase sony up,purchased my s550 in october and still haven't received my freeby disks

WrexTheDragon · 21-02-2009, 10:15 AM

Registered and filled in the questioner on 13th Jan. Reading some of the other posts it is 28 working days that was not made clear when I registered.

It's now been 29 working days since I registered and no disks.

I think I will give them a ring on Monday.

criggy · 21-02-2009, 10:44 PM

Well, i got my disc's today!

well done sony.

Spiderman trilogy
Simpsons movie
Kingdom of heaven
Wall-e
Mama mia
Hancock

8 films and a blu-ray player for a total of £143 (thanks to asda)

Miss Chief · 22-02-2009, 2:15 AM

I got the same Asda deal, but since then I've bought National Treasure 1 & 2, Tears of the Sun, XXX, Underworld, Blackhawk Down, Transformers and Close Encounters and been sent Pirates Trilogy and Spiderman Trilogy as well. gawd! That's 14 discs in 3 months! Yikes!

tvtyke · 22-02-2009, 10:42 AM

Quote:

Originally Posted by Skytech

I registered my S350 in late November after buying it as part of the Asda VAT discount weekend. Emailed a couple of weeks ago and they said that BB and CR were out of stock but offered what they said was Spiderman and the POTC trilogy which I accepted. Collected from the local royal mail office today to find Spiderman TRILOGY boxset and the POTC 3 discs but only cellophane wrapped. So i've gone from 2 movies to 6! :D I just contacted via email on their website.

So far I've had a package with Spiderman trilogy and POTC trilogy, followed the next day by another with Spidey trilogy, Kingdom of Heaven and The Simpsons

Obviously I won't be happy until I get Casino Royale and Batman Begins and shall be calling Watchdog (but not Julia Bradbury) if they don't arrive

*tasker* · 22-02-2009, 10:19 PM

well if you find miss bradbury in your letter box ill take her off your hands

tvtyke · 22-02-2009, 10:41 PM

She's too busy flying Virgin, apparently....

Eusebio13 · 23-02-2009, 12:59 AM

Quote:

Originally Posted by criggy

Well, i got my disc's today!

well done sony.

Spiderman trilogy
Simpsons movie
Kingdom of heaven
Wall-e
Mama mia
Hancock

8 films and a blu-ray player for a total of £143 (thanks to asda)

Sorry can't agree, Sony have been making this offer on multiple units and should have known what stock to hold but they admitted to me that over 1000 clients awaiting discs on blu-ray players. The offer was supposed to be 28 days not when they can be bothered...good for you that you have yours but they have let down loads of people.

col996s · 23-02-2009, 8:03 AM

I sent them an email last week. I had a reply to say they were looking into it. I mentioned that I had heard that the original discs wern't available and they said that they are still supplying them!

Sounds to me like a mini Hoover fiasco where they offered free holidays but could'nt keep up with the demand.

Eusebio13 · 23-02-2009, 8:39 AM

Quote:

Originally Posted by col996s

I sent them an email last week. I had a reply to say they were looking into it. I mentioned that I had heard that the original discs wern't available and they said that they are still supplying them!

Sounds to me like a mini Hoover fiasco where they offered free holidays but could'nt keep up with the demand.

I've written to watchdog & directly to Steve Dowdle (MD of Sony UK). The people you speak to on the phone aren't Sony staff they're an outsourced call centre run by a company called Sitel and they can do very little (though they have been generally rubbish in handling the matter), we need to embarrass Sony over this level of poor service.

Nacla · 23-02-2009, 10:50 AM

Hi,
Have been in touch with Sony 4 times by e-mail and still waiting, Reg online in Dec 2008 !!!!!!!!

Nacla

Pezza · 23-02-2009, 2:33 PM

I reg'd online on Sat 14th Feb... called up today and apparently I was too late, so no free discs for me

WrexTheDragon · 24-02-2009, 12:35 PM

Quote:

Originally Posted by Pezza

I reg'd online on Sat 14th Feb... called up today and apparently I was too late, so no free discs for me

I would contact them again and say that you had problems with the PC to internet registration process (a known issue with Sony) and if it had worked as it should have, you would have registered last month.

Worth giving it a go.

willp2003 · 24-02-2009, 3:06 PM

just taken delivery of my bdvfs350 (2.1) and it had hancock, mamma mia, and wall-e in the box

result!

gonna try my luck with the cd in the 350 box as well (edit: promo ended which i suspected)

unfitgit · 24-02-2009, 3:34 PM

Still waiting for my free discs too, registered on 12th Jan and nothing so far. Think its time to send an email to try find out whats happening with them.

emporer · 25-02-2009, 8:46 AM

can somebody post the phone number to call Sony as I aint had my discs yet, gonna give them a ring I think

unfitgit · 25-02-2009, 10:04 AM

Sent an email yesterday and was informed it may take up to 4 days to get a response due to high number of emails over Christmas

This was part of the response i recieved, how this was going to help my enquiry i have no idea

" In the meantime, we think that the following answers may help with your question:
• How can I copy MiniDisc tracks to an MP3 player • Walkman : Which Software. • Walkman : USB AC Adaptor • How to play a Walkman or iPod ® through an in- car system. • Walkman : Not recognised by Sonicstage."

Lunar Wolf · 25-02-2009, 10:38 AM

Maybe it was a suttle hint.

HuwieHex · 25-02-2009, 12:31 PM

I registered my player in the first week of January and have received no free discs. I e-mailed Sony who, after a two week delay, responded as follows:

"Thank you for your recent e-mail received on 09/02/2009 05.53 PM.

Please accept my sincerest apologies for the delay in this response.

I have looked into this matter for you and I regret to inform you that there has been a delay due to the fact that we are currently awaiting a new batch of discs to be produced and delivered to us. We currently do not have a definitive time frame as to their arrival, however once we have received these discs we will promptly then send these out to you.

I am sorry for the inconvenience this may have caused you, however I can assure you that we will endeavour to get these Blu-ray Discs out to you as soon as they arrive.

Thank you very much for your patience and understanding in this matter."