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As a follow up to this I have to report a bad fault with the unit. After about 20 minutes use the sound just goes completely off for no reason at all. This initially lasts for about 2 seconds but as time goes on this keeps repeating with the gaps going down from 20 minutes to every 5 minutes or so and the length of time there is no sound increasing to around 5 seconds. Obviously I stopped using the unit let it cool down and after an hour or two started again but with exactly the same problem and same timings. This happens on all audio sources (Digital Freeview, CD and DVD). I told the original internet supplier (Pixmania - who sold in UK pounds and appeared to be UK based at purchase by the way) and they would not have anything to do with the problem and insisted that I contact LG directly. LG wanted the unit returned back to them and eventually (3 weeks later after their receipt) sent me a letter saying the unit was irrepairable and that they would send back to me the irrepairable unit (why?) and that it was for me to send it back to Pixmania (in France!!). After a major row LG paid for the freight back to me and Pixmania arranged a courier to collect from me to take it on to France! At this moment of writing Pixmania (after having the unit another 3 weeks) at last say they have received it and that "We are pleased to inform you that we are currently processing your request for exchange" Lets hope I get it one day soon?
So since purchase in July 2010 I have had proper use of the unit for 4weeks total and LG/Pixmania say my warranty will not be extended. Take my advice keep clear of this product and get one from an organisation that takes customer care seriously!
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21-08-2010, 9:44 AM
E. & O.E.
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