[kib]

Problems solved: as usual "Murphy's law". If nothing else works turn off. And then on again. I disconnected the powerline from the walloutlet and on again.

[pacemaker]

Originally Posted by pany

It seems okay with me with Band of Brothers and Transformers: Dark of the Moon. Mines connected to a Samsung U55D7000 and Samsung D5500 blu-ray player.

Maybe I'm not picking them up, but I tend to be quite observant about things like that.

Have you tried turning whatever samsungs version of frame interpolation is off
In theory with this on it would put the dropped frame back in

[WilliamG]

Originally Posted by NickMon

Just read the above thread 48 hours AFTER placing my order for the 609....

Should i stick with it or go swap for something else?


Not even recieved the amp yet its still in transit !

Honestly? Don't open it, and send it back. This is a glaring fault, and by reading the Internets last night it's clear Onkyo have no intention of fixing it, since it's an issue that's been around since the xxx7 series, it appears, which is over 2 years ago now?

Unbelievable that this hasn't gotten more press...

[pany]

Originally Posted by pacemaker

Have you tried turning whatever samsungs version of frame interpolation is off
In theory with this on it would put the dropped frame back in

I haven't but it strikes me as trying to bring about an issue. Whilst it might be there in some people's experience, trying to cause an issue seems somewhat perverse.

As an aside, we are a self selecting community, coming on here for advice when we come across an issue. The people who don't have any problems are unlikely to post. Just a thought, not trolling or trying to start a flame war. Ducks.

[Mark0409mr01]

R.E. the issue with the dropped frame. What source component are people using with the receiver?

I have been testing one for a few days with this reported problem. Connected to my PS3 I can't say I've noticed the problem?

I can force the issue when connecting via my desktop PC, GTX460 HDMI connection by having the frame rate set incorrectly in the NVIDIA control panel i.e. 24Hz/60Hz rather than 23.976Hz. If I create a custom resolution and set this it removes the dropped frame issue.

I found the following link which may help shed light on this problem for some people when using with a HTPC. Can't comment for streamer type boxes as I don't have one handy to test

AnandTech - Discrete HTPC GPU Shootout

Is this really a problem with the receiver? as the above link seems to indicate this is not a problem when refresh rate set correctly when tested with an older TX-SR606, and the testing I have done with various HD content seems to back this up.

Would welcome any thoughts/feedback you may have on this.

[pacemaker]

Originally Posted by Mark0409mr01

R.E. the issue with the dropped frame. What source component are people using with the receiver?

I have been testing one for a few days with this reported problem. Connected to my PS3 I can't say I've noticed the problem?

I can force the issue when connecting via my desktop PC, GTX460 HDMI connection by having the frame rate set incorrectly in the NVIDIA control panel i.e. 24Hz/60Hz rather than 23.976Hz. If I create a custom resolution and set this it removes the dropped frame issue.

I found the following link which may help shed light on this problem for some people when using with a HTPC. Can't comment for streamer type boxes as I don't have one handy to test

AnandTech - Discrete HTPC GPU Shootout

Is this really a problem with the receiver? as the above link seems to indicate this is not a problem when refresh rate set correctly when tested with an older TX-SR606, and the testing I have done with various HD content seems to back this up.

Would welcome any thoughts/feedback you may have on this.

OK
i too have a htpc and agree you can force this by not using 23.976 on anydisplay but that is a seperate issue confined to PC due to the analogue/video clock problem. but what you are seeing when you do that is exactly what we are seeing when the 609 is in the loop. if you take it out of your setup you will STILL see the dropped frames
a good way to see this is set the GPU to 23.976 and use madvr in display mode. this has a dropped frame counter and you will see them corresponding with whats on the screen. i know i have tried it. trouble is with the 609 in the link in this setup you also see 'extra' dropped frames that dont correspond with the madvr indicator, which to me proves the 609 is introducing them

you will NOT get the dropped frames issue with a stand alone player as it does NOT have the PC's dual clock problem and therefore no dropped frames

some have speculated the 23.976-24Hz disparity to be the cause of the 609 introducing a dropped frame to keep audio/video in sync. who knows. All that can be said is it would appear it is not confined to the 609 but quite a few ONKYO's

i just spent a few hours watching SOA. Half with the ONKYO in and Half without and all i can say is to me it is unbearable now i see it.
If i can't get a refund then i will consider taking ONKYO on as their product is unfit for purpose

[pacemaker]

Originally Posted by pany

I haven't but it strikes me as trying to bring about an issue. Whilst it might be there in some people's experience, trying to cause an issue seems somewhat perverse.

As an aside, we are a self selecting community, coming on here for advice when we come across an issue. The people who don't have any problems are unlikely to post. Just a thought, not trolling or trying to start a flame war. Ducks.

you misunderstand:
if you dont see it then good for you. all i was trying to point out is that you may not be seeing it as your display may be masking it.

i agree most people come here to moan not praise, thats the whole point as we are looking for fixes
most friends of mine are quite happy to watch 24hz stuff at 60hz for instance something a lot on here would never do. horses for courses

[WilliamG]

pacemaker I just stopped by Magnolia HiFi here in the US, and picked up a Denon AVR-3212. The problem is now solved. I will never buy another Onkyo receiver again. Their entire line is faulty.

Extremely frustrating since I just bought the TX-NR809 7 weeks ago. You live and learn, I suppose...

Hey another bonus from the Denon is no waiting for the audio to start playing again when you fast forward/rewind/skip chapter during Blu-ray playback. That 2-3 second delay of silence was annoying.

[pacemaker]

Originally Posted by WilliamG

pacemaker I just stopped by Magnolia HiFi here in the US, and picked up a Denon AVR-3212. The problem is now solved. I will never buy another Onkyo receiver again. Their entire line is faulty.

Extremely frustrating since I just bought the TX-NR809 7 weeks ago. You live and learn, I suppose...

Hey another bonus from the Denon is no waiting for the audio to start playing again when you fast forward/rewind/skip chapter during Blu-ray playback. That 2-3 second delay of silence was annoying.

Ha
That's my choice too if I can get my money back

[WilliamG]

Originally Posted by pacemaker

you will NOT get the dropped frames issue with a stand alone player as it does NOT have the PC's dual clock problem and therefore no dropped frames

Wait, what? I certainly have the dropped frames with my PS3 and my Panasonic 210 Blu-ray player.

[pacemaker]

Originally Posted by WilliamG

Wait, what? I certainly have the dropped frames with my PS3 and my Panasonic 210 Blu-ray player.

what?
even with your new denon?

when i connect either my htpc, samsung bd8500 or my ps3 direct to my display the picture is perfect
oh yeh and i had a panny 210 om loan before buying the samsung and that was perfect too

[PeteUpNorth]

When watching BBC HD the sound settings available are all DTS other than the usual Direct, Mono, All Channel etc. However none of the DTS options available put anything out of the Surround or Surround Back speakers. In the manual it says that the Home settings are availble but I am not clear on what settings I need to adjust to get surround sound on for DTS. And if I alter settings would this make changes to the settings for other channels where DTS isnt available (I normally select PLIIx Music or Movie). If watching BBC SD (as opposed to HD) the DTS isnt available but I do get surround on the other options. I am presuming the DTS being the only option is due to BBC HD broadcasting audio set up and nothing to do with the receiver ? Has anyone any ideas on settings please.

[scubadoo]

i watched inception last night on blu-ray using the PS3 on my Samsung PS51D8000 and i couldn't see any problems, no dropped frames at all.

[pacemaker]

Originally Posted by scubadoo

i watched inception last night on blu-ray using the PS3 on my Samsung PS51D8000 and i couldn't see any problems, no dropped frames at all.

can you try it without the frame interpolation or any other wizardry?
As said this will just re-insert the dropped frame and mask the fault

[WilliamG]

Originally Posted by pacemaker

what?
even with your new denon?

when i connect either my htpc, samsung bd8500 or my ps3 direct to my display the picture is perfect
oh yeh and i had a panny 210 om loan before buying the samsung and that was perfect too

No, silly! With the Onkyo TX-NR809 in the chain I get dropped frames with the PS3/210 Blu-ray playback. With the Denon it's perfect.

[pacemaker]

Originally Posted by WilliamG

No, silly! With the Onkyo TX-NR809 in the chain I get dropped frames with the PS3/210 Blu-ray playback. With the Denon it's perfect.

phew

getting ONKYO to admit a problem is hard though

[WilliamG]

Originally Posted by pacemaker

phew

getting ONKYO to admit a problem is hard though

Right. And just to be very clear. My Panasonic PT-AE7000U projector was set to Cinema 1 mode, all further processing turned off (frame insertion, noise reduction etc).

The Onkyo was set to "Direct" (I tried other modes), and I also tried the Skip Video Processing option.

I'm going to get on the phone to Onkyo today, too. I can't fathom how these receivers were released. Did nobody at Onkyo bother watching 24p material at any point?

[WilliamG]

Update:

Just got off the phone with Onkyo, and....... they have no clue! My favorite part was when they asked me to turn on my display device.... and then turn on the Onkyo receiver and Blu-ray player and see if the issue still occurs.

I was like... uhhh...

*sigh*

Of course I was the first they'd EVER heard of this issue, and since they're "at a loss," I'll get a call back "at some point" about it.

Screw it. Selling it.

[wysinawyg]

Most people don't notice.

Problems with displaying 24p material have been around as long as blu ray and frankly most people live on obliviously enjoying their kit without noticing any problems at all.

Some people are obviously susceptible to it but most would never notice if it isn't pointed out (and possibly not even then under normal viewing).

[WilliamG]

I noticed it under normal viewing because this Onkyo 9 series is the first receiver I've ever owned with 24p playback issues! And I've had a lot of receivers over the last 7-10 years.

[pacemaker]

Originally Posted by WilliamG

Update:

Just got off the phone with Onkyo, and....... they have no clue! My favorite part was when they asked me to turn on my display device.... and then turn on the Onkyo receiver and Blu-ray player and see if the issue still occurs.

I was like... uhhh...

*sigh*

Of course I was the first they'd EVER heard of this issue, and since they're "at a loss," I'll get a call back "at some point" about it.

Screw it. Selling it.

guy i spoke to didnt know bluray was 24hz
told me to set my player to 50hz as the problem was playing 24 stuff on an amp using a 50hz mains supply

[WilliamG]

Haha oh that makes my day! Fantastic.

I'm not personally going to waste any more time on this. I think the best we're going to achieve is just to dump and run. I've bought Onkyo for years, and this is the last one I'll buy. I had my whole family buy Onkyos, too. I shall be informing them not to anymore, based on this experience. It's a real shame, as you know that Onkyo could easily rectify this with a firmware update if they could be bothered.

[TeDeV]

since i am considering to buy Onkyo 609, what do you guys suggest?

ok i have read about the frame drop thing, i don't know how serious it is until i see it, but did you actually buy this amp for the visual or for the sound?

The next best option of onkyo 609 is Denon 1912, but when i compare them, Onkyo always comes as a winner. Can you please talk me out of onkyo?
Should i buy it or not. Everyone is saying that onkyo's sound is much better that Denon's, and I don't care about the stupid AirPlay.

I am planning to connect my B&W 603s2 on this amp, so i want to be sure for my purchase. From what i read, Onkyo is more powerful than Denon

Please let me know,
Thank you

[WilliamG]

Did we buy this receiver for the visual or sound? Seriously? I bought it for the sound, of course! But the side-effect is that, for me at least, it destroyed the video.

[jawilson59]

Think the denon 2312 would be the alternative. Prices now within £30 of each other. Although i am sure the denon has its own issues

[WilliamG]

Originally Posted by jawilson59

Think the denon 2312 would be the alternative. Prices now within £30 of each other. Although i am sure the denon has its own issues

Yes, the 2312 would be a great alternative. At least, it doesn't have any issues with 24p playback in my testing!

[pany]

Originally Posted by TeDeV

since i am considering to buy Onkyo 609, what do you guys suggest?

ok i have read about the frame drop thing, i don't know how serious it is until i see it, but did you actually buy this amp for the visual or for the sound?

The next best option of onkyo 609 is Denon 1912, but when i compare them, Onkyo always comes as a winner. Can you please talk me out of onkyo?
Should i buy it or not. Everyone is saying that onkyo's sound is much better that Denon's, and I don't care about the stupid AirPlay.

I am planning to connect my B&W 603s2 on this amp, so i want to be sure for my purchase. From what i read, Onkyo is more powerful than Denon

Please let me know,
Thank you

Whereabouts do you live?

If you're in England, the Sale of Goods Act, SOGA, would cover you if the unit didn't display 24 fps properly as the AVR would be considered "sold with an inherent fault" and therefore "unfit for purpose".

One thing to bear in mind is that there are a large number of users who are very happy with their 609 and haven't seen any dropped frame issues. It could be a fault on certain units or when a certain combination of settings, connection parameters are used etc.

Personally my 609 hasn't let me down and works brilliantly with my B&W system ( 603 s2 like yourself, 2x 601 s2 and a CC6 centre).

Maybe try your local store, audition and see which you prefer.

[PeteUpNorth]

Personally I am not worried about the 24fps. The manual is quite clear about it "Depending on the incoming video signal, the video playback may not be smooth .....in this case selct anything other than 1080p/24. This clause would be used against you if you tried using the Sale of Goods Act.

[WilliamG]

Originally Posted by PeteUpNorth

Personally I am not worried about the 24fps. The manual is quite clear about it "Depending on the incoming video signal, the video playback may not be smooth .....in this case selct anything other than 1080p/24. This clause would be used against you if you tried using the Sale of Goods Act.

I doubt it. My source material is "perfect." Onkyo would have to prove the source to be the issue. And when I dump the Onkyo, there's no issue.

[PeteUpNorth]

No they don't have to prove the source. All they have to prove is that the receiver is capable of playing back at 24fps. There are sufficient variables in the term "signal" (note - signal, not source) to leave you having to prove that the disc/player/cable/settings/magnetic shielding etc etc is all correct.