How is the transition from BT phone line to Tiscali broadband, line rental and TV?

[jensK]

What is your experience when switching to Tiscali. I am currently using Tiscali broadband which works fine for me and now that my line has been upgraded to 8Mbite I could also join Tiscali TV and line rental. Which is on offer for a good price. According to Tiscali they would terminate my BT phone line when I join. Did that work for you or did you encounter a lot of trouble.

:hiya:

[sdu1975]

Hi,

I had AOL and BT and it took 2 weeks for the broadband and a further for 2 for line rental and tv installation. It was seamless and tbh quite impressed. If you gofor TV pay £50 for the + box as it is nice medium between basic SKY and Freeview.

HTH:)

[Darko]

I moved from home choice to tiscali and its been 3 months and I am still with out tv, Tiscali are no help what so ever all they say is that that the will let the second line team know and they will ring me back, its been 32 phone call s and 32 (the second line team will ring you back) and still no tv.

This is just my experience and tbh its been a nightmare.

cheers Darko

[jensK]

Darko,

Thanks for your reply. Are supposed to receive your TV via broadband?

Jens

[sdu1975]

Darko,

Thanks for your reply. Are supposed to receive your TV via broadband?

Jens

Certain channels (Sky 1,2 & 3 the on demand stuff and optional sky movies sports etc)

[sdu1975]

I moved from home choice to tiscali and its been 3 months and I am still with out tv, Tiscali are no help what so ever all they say is that that the will let the second line team know and they will ring me back, its been 32 phone call s and 32 (the second line team will ring you back) and still no tv.

This is just my experience and tbh its been a nightmare.

cheers Darko

It does seem that new customers are treated better judging by the other forums i`ve read.

[MK_Brett]

I moved from home choice to tiscali and its been 3 months and I am still with out tv, Tiscali are no help what so ever all they say is that that the will let the second line team know and they will ring me back, its been 32 phone call s and 32 (the second line team will ring you back) and still no tv.

This is just my experience and tbh its been a nightmare.

cheers Darko
Can you post your issue here: http://www.tiscali.co.uk/forums/forumdisplay.php?f=412 and I'll get someone to look into it for you!

[MK_Brett]

Certain channels (Sky 1,2 & 3 the on demand stuff and optional sky movies sports etc)The channels are supplied via Broadband, and supplemented by Freeview

[Darko]

I have registered mk brett but to be honest so many people have said they will have a look but to no joy as I said nearly three months and no tv even though my line is fully active, I will post on the tiscali forum once the account becomes active but have given up really.

Cheers Darko

[ghegin]

I upgraded from Broadband Tiscali and BT line, to full package last Dicember and the process was seamless :thumbsup: Only have had one problem since and that was when my line was mixed up with another customer so had no broadband and TV, plus had to have my landline direct to my mobile. It took them a week to sort it out! The rest is just fine.

[yin21]

I signed up to the tiscali tv talk and internet package (which was with homechoice) last year and never actually got the talk (phone line) part as tiscali had issues with homechoice and bt. I was not told this until BT billed us 2.5 months later. They subsidised this for a while and all was ok until they started charging me the full price for the package I wasnt even getting. A letter was sent out late last year informing us that the phone line would be available in our area soon. Promised early this year, then again in april and nothing. I rang to find out what was going on and subsequently was told to ring 3 different phone numbers, one hour later told to ring a customer service line, which by this stage had closed! I have since swapped over providers as tiscali were of no help at all. They did not seem to value their existing customers - mainly those who signed up to tv (homechoice) I can not speak on behalf of broadband customers but they seem to have no issues, and when I went to cancel my contract they were more than happy to tell me "only if you need to contact tiscali, and only if you have issues with your mac code, use this number...." My entire experience with them has been a pain in the arse and their customer service was no better.