this far [...] from giving up on Homechoice...

[eyedropper]

.... Actually I'm giving up on Tiscali, as when it was Homechoice I got much better service. I've recently had my box do the red/blue flashing light thing four or five times a day. I've rebooted it everytime.. sometimes it works, sometimes it doesn't. I've rang tech support, they tweaked my profile, it worked for another hour that evening. The next day it was back to being flakey, so I ring CS, their systems are down, the box says 'we are experiencing a technical fault' then it's back, then it's not. I've had three - count 'em three - boxes in 3 years. What's more in the past I've told friends how good it was... see this

I just don't think the technology is robust enough. I've had picture pausing/box flashing on the TV, picture drop out.. all deffo worse since Tiscali took over. Homechoice used to be innovative, the mini-mote, that sort of stuff... now it's just too flakey by far. I've had enough, I've a service engineer coming on Friday to replace the box.. I know it won't solve the problem, but that's all the call centre man's check list allows him to do.

Anyone else had this... and are Virgin/everyone else just as bad?

[trevor g]

hi, been with madasafish for a year now.the service is first class,turned pc
on early this evening and internet light out on router, tried a few settings
with no joy so phoned the tech helpline and they admitted it was there
fault and apologised ! i was told to leave it off for one hour then power
back up,and hey presto it worked. i then had an email with a further apology
stating a power failure, im staying put. regards trevor.

[onkeh]

I have Telsey trial box and it's a nightmare, remote stops working intermittently and now it's giving me this error that the box can't find the router ;(

Have discussed the situation with the wife and we can get Sky with all the music and movie channels for the same price we're paying Tiscali, and the excellent Sky+ PVR feature to boot! Soon as I get back from holiday I'm ditching it.