Anyone with 20 meg in Huddersfield? [Archive]

bendanuk

13-09-2007, 8:57 AM

I've been with NTL for about 5 years no problem and currently on 4mb internet @ £25 but thinking about upgrading to 20mb for only £29 per month for 12 months. Has anyone already got 20mb in Huddersfield and how does it perform?

thanks!

bendanuk

02-10-2007, 1:20 PM

I rang customer relations today and I told them i was thinking about moving to sky, when asked why i said their broadband was cheaper. She asked me if there was anything they could do to keep me, I said XL (20MB) broadband for the same price im paying now, she asked a supervisor and they said yes :thumbsup:, it would be immediate and for 12 months. that was a couple of hours ago but im still at 4mb so we will see what happens.......

bendanuk

13-10-2007, 9:55 AM

I rang them again because I still hadn't got the upgrade and they said it had been done on the 2nd of October! So they put me through to the broadband techincal department who then decided my modem was too old (ntl 200) so they are sending me the latest one (probably ntl 250 ?) which i should get next week :thumbsup:

steery1

13-10-2007, 11:18 AM

I rang them again because I still hadn't got the upgrade and they said it had been done on the 2nd of October! So they put me through to the broadband techincal department who then decided my modem was too old (ntl 200) so they are sending me the latest one (probably ntl 250 ?) which i should get next week :thumbsup:

Good news. :thumbsup: Dont forget to come back and let us know how you geton. :)

steery1

13-10-2007, 11:21 AM

BTW, anyone know what the latest modem is for the up to 20Mbps service?
I asked this question in another thread but got no replies. :confused:

bendanuk

15-10-2007, 6:39 AM

BTW, anyone know what the latest modem is for the up to 20Mbps service?
I asked this question in another thread but got no replies. :confused:

I have been looking for this for a while and I have just found this! http://www.chetnet.co.uk/articles/index.php?page=index_v2&id=91&c=4

It seems that the 255 is the latest model - i hope i get this one :thumbsup:

bendanuk

15-10-2007, 5:12 PM

ok, i got the 255 modem today, rang techincal who got it working :thumbsup: i asked them what service i was on - yep you guessed it L (4mb) not XL (20mb). :thumbsdow
I rang customer relations again who assured me i was on xl but i told them what technical had told me, so after a bit of gentle nudging he rang technical while i was on the phone.:eek: I was on L so they put me to xl 5 mins later i have 12mb according to a speed test, so not bad :thumbsup: lets see what my next bill says .......

steery1

15-10-2007, 5:37 PM

ok, i got the 255 modem today, rang techincal who got it working :thumbsup: i asked them what service i was on - yep you guessed it L (4mb) not XL (20mb). :thumbsdow
I rang customer relations again who assured me i was on xl but i told them that technical told me, so after a bit of gentle nudging he rang technical while i was on the phone.:eek: I was on L so they put me to xl 5 mins later i have 12mb according to a speed test, so not bad :thumbsup: lets see what my next bill says .......

Sounds like all the reports about VM CS are true then. :thumbsdow Glad you got it sorted (Eventually :rolleyes:)
I've all this to look forward to. Thanks for letting me know to look out for the 255 modem.
What make is it?

bendanuk

17-10-2007, 6:48 AM

Sounds like all the reports about VM CS are true then. :thumbsdow Glad you got it sorted (Eventually :rolleyes:)
I've all this to look forward to. Thanks for letting me know to look out for the 255 modem.
What make is it?

Hi mate,
I got the latest modem which is the Virgin Media 255 (made by Ambit) modem which is at the bottom of the list i posted earlier.

good luck with CS ;)