BT Home Hub

[clashcitygraham]

Hi guys,

Would love some ideas on this -

Got my Bt Home Hub and Phone and set them up, both work (phone rings, internet connection is there) but I can't connect to it via my wireless laptop.

I've used the WEP key on the back and cannot connect. I live in flats and my laptop can connect to any other wireless network there that is unsecured with no issues. I think, but I may be wrong, that the wireless config programs I have are conflicting with each other.

There is the standard windows wireless program, my laptop has a built-in Broadcom wireless card and obviously there is now the BT wireless connection manager. If I use the BT one and type in the WEP key etc I just get "unable to connect" yet it connects to unsecured networks. If I use the windows one and enter the WEP key the program says "acquiring network address" for ages and eventually the message disappears and the laptop doesn't connect. On my Broadcom wireless connector it shows available networks and preferred ones, I've deleted all preferred ones so only Bt Home Hub remains, typed in WEP key and said I want to connect to that automatically, but it doesn't connect.

The Home Hub is definitely working, as I had it on an ethernet connection at one point (which now doesn't work!) I've uninstalled and installed it again and I'm running out of ideas....help!

[DaveG]

Just an idea, you are inputting the wireless key and not the fusion key as show on the back of the hub

[clashcitygraham]

Yup, i'm not using the fusion key.

[Singh400]

Turn off ALL security for the wireless (on BOTH laptop and HomeHub) then try to connect. It should connect then. If it does, create a NEW key. And move up to WEP security. Using the new key that you just made. If it continues to work, carry on moving up the security ladder.

[DaveG]

It also could be interference from other routers, try changing the channel
I've cut and pasted the procedure below I hope it makes sense

To change the channel :-

Connect your laptop to the hub using the Ethernet cable.
Open Internet explorer and type in the address http://192.168.1.254.

Left column choose Advanced
Next page ‘continue to advanced ’
Next Page choose ‘switch to other user’
Next Page user name and password are ‘admin’
Next Page left column choose Home Network


Home Network

Wireless

WLAN: BTHomeHub-00A1
(54Mbps)





Look for above diagram. ( it will have your hub name) . Click it.
Next Page left column choose Interfaces


Interfaces


LocalNetwork


ethport1
(100Mbps)



ethport2
(100Mbps)



usbport
(12Mbps)


WLAN: BTHomeHub-00A1
(54Mbps)






Look for above. Click on the WLAN for your hub.
Next Page top right choose ‘configure’
You have arrived at the WLAN tinkering page.
Choose ‘Interface Type’
Change from 802.11 b/g to 802.11g ( only if wireless card is g)
Choose Channel Selection. change from ‘ automatic’ to ‘manual’
Channels to try are 1, 2, 6, 12 and 13. ( these are the preferred channels)
Click Apply. Check to see if it has made any difference.

[flap jack]

I had the same problem when i got my hub. you did every thing right it's the hub just get bt to send you a new one