Virgin Media nightmare!

[bobbym]

I'll try to make this as brief as possible...

Back in November '06 I signed a 1-year contract with NTL (now Virgin) for internet/TV/phone. I am moving next week (right across the street from where I currently live) and wanted to take all of my services with me. However, Virgin is telling me they can't hook up cable to my new flat, and can't do any work on it because it's a listed building. Then they hit me with the real stunner - I am going to have to buy myself out of the rest of my contract with them (which runs till Nov. 07). They say the contract we have isn't with me, but with where I live. I think this is complete and total ********. From my point of view, I'm wanting to take all of my services with me, but they're unable so they are the ones unable to live up to their end of the bargain. Can anyone help me find a solution to this? Is there any law over here which protects a consumer from such crap?

Help! :lease:

[Rygar]

Found this on their webiste, not sure if it will help as such. Apart from anything else their ADSL services are dire. I like the bit at the end...they make it sound as if starting a new long binding contract is a good thing!
Moving from on cable to non-cable services
I'm moving to a non cabled area, can I still receive services?
Absolutely! If you are moving into a non-cable area then we can sort things out so that your connection is ready and waiting for you when you move in. Give us a call on 0845 045 0709 (it costs the same as a local rate call) let us know your new address and phone number and we can set things up at your new place. Just remember to give us 14 days notice so we've got enough time to sort things out. What is non cable and what can I get?
If your new home is in a non cable area, then we'll deliver new services to you down your BT phoneline.
Right now you can get:

* Free TV (with over 40 channels)
* Fast reliable broadband
* Flexible home phone package
* A very different mobile service


Just give us a call and we'll make all the arrangements for you. What about my contract?
Don't worry about your old contract. You can simply start a new one when you get your non cable services.

[TimmyTurbo]

Hi,

I have had 18mths of problems, i am on my 10th TV drive, i was paying for 4MB Brodband and not even gettting 1MB, it took them 6mths to pull a second cable into our property and so on and so on.....but to the point, i got to the stage where enough was enough and i mentioned these magic words BBC Watchdog and suprise suprise they decided to actually get up and do somehting about it all..........give it a try and see what they have to say.

Good luck

[bobbym]

Thanks to the both of you for these replies.

I've decided I'm just not gonna pay the "cancellation fees."

But I'll also try the BBC Watchdog suggestion.

:)

[bobbym]

Good news! I wrote an email to Virgin about all this, and got a call back from them. They've agreed to waive all the "disconnection charges." So if you're having problems with Virgin, email may be the way to go. Hope this helps someone else out there...

Bobby M

[Jbev]

What E-Mail did you write to? I don't seem to be having much joy from their website links.


TIA


Joel