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14-06-2007, 5:31 PM
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#1 (permalink)
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Ex Member
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The Fifth Element Exchange Program
The Fifth Element Exchange Program
http://www.blu-ray.com/news/?id=252
Posted June 14, 2007 by Josh
Sony Pictures When Blu-ray first launched, there were great expectations for the titles released. That was especially true for 'The Fifth Element', which had been a home theater enthusiast favorite on DVD. Unfortunately, the results were less than stellar, but Sony is here to atone! Those who purchased 'The Fifth Element' in its current form can exchange the disc for the new, cleaned up version of the film, due out July 17th.
The disc will come as a BD-50, encoded with AVC, and have two lossless/uncompressed audio tracks: the same PCM track from the original release (which was quite excellent) and a 20-bit Dolby TrueHD track. The extras remain the same, but the film has been remastered for a cleaner/crisper video experience.
Right now, Sony is taking down your name, mailing address, and phone number and will contact you closer to the release of the remastered version on how to exchange your disc. When you call, have that information ready, or if you are emailing, make sure to place it in your message. Here is the contact information:
Phone: 800-860-2878
Email: consumer@sphecustomersupport.sony.com |
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15-06-2007, 6:12 AM
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#2 (permalink)
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Senior Member
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Re: The Fifth Element Exchange Program
Usa only i guess. 
Tv: Sony 52W4000, Samsung LE40A556P Video: Ps3,360 hddvd drive, Sky hd, Audio: Sony STRDG910S, kef 1005 speaker package.
My personal opinions are mine, not AVForums or affiliated website.
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15-06-2007, 5:37 PM
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#3 (permalink)
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Distinguished Member
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Re: The Fifth Element Exchange Program
Quote:
Originally Posted by supermackem
Usa only i guess. |
Do we know about this yet?
Do everything with excess, even excess
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18-06-2007, 8:42 PM
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#4 (permalink)
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Re: The Fifth Element Exchange Program
I didn't buy the original but will definitely be getting the re-mastered version.
It's great to see Sony replace the original for all those early adoptors.
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18-06-2007, 8:45 PM
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#5 (permalink)
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Re: The Fifth Element Exchange Program
I see over on DVDTalk, alot of the US members have recieved replies to their email already. I sent as soon as it was posted and have recieved nothing 
Either they are ignoring me or putting together something for non US buyers 
Forum Trading Rules - Leaving Feedback
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19-06-2007, 5:51 PM
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#6 (permalink)
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Good News
Looks like Sony are not only doing this in the US but may well be over here as well, Bonus!
I contacted Sony re:Fifth element trade in as i have the poor master bluray version and they've replied with the following...
Dear Valued Consumer:
Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.
We are in the process of evaluating your inquiry. Thank you for your patience as we review this concern. We will reply shortly.
Thank you for your continued patronage and for taking the time to contact us.
Regards,
SPHE Consumer Affairs Team
Get contacting Guys!
consumer@sphecustomersupport.sony.com
Home Cinema:- Panasonic 65" 65PF10, Lumagen Radiance XD, Onkyo 805, 5.1 Quad L-ites, Samsung SKY-HD 1TB Upgraded, XBOX360 Elite, PS3, Tosh EP35. HTPC:- ASUS P5Q Deluxe, Quad core Q6700, OCZ 4GB ram, ATI HD4870, LG B-R HD-DVD GGW dvd combo Blu-Ray Writer.
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19-06-2007, 6:26 PM
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#7 (permalink)
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Re: Good News
No answer for me, I will wait and see about the UK....
__________________
Do everything with excess, even excess
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19-06-2007, 6:28 PM
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#8 (permalink)
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Senior Member
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Re: Good News
Quote:
Originally Posted by Nic Rhodes
No answer for me, I will wait and see about the UK....
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Soon as they reply to me again, i will post here!
Home Cinema:- Panasonic 65" 65PF10, Lumagen Radiance XD, Onkyo 805, 5.1 Quad L-ites, Samsung SKY-HD 1TB Upgraded, XBOX360 Elite, PS3, Tosh EP35. HTPC:- ASUS P5Q Deluxe, Quad core Q6700, OCZ 4GB ram, ATI HD4870, LG B-R HD-DVD GGW dvd combo Blu-Ray Writer.
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19-06-2007, 6:36 PM
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#9 (permalink)
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Ex Member
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Re: The Fifth Element Exchange Program
Lets hope it's all worth the hassle Sony are putting into this title. Sony needs more must own discs.
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10-07-2007, 10:32 PM
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#10 (permalink)
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Moderator
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Re: The Fifth Element Exchange Program
Anyone recieved anymore on this? I havent heard anything since sending an email as soon as it was announced. 
Forum Trading Rules - Leaving Feedback
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11-07-2007, 3:45 AM
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#11 (permalink)
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Re: The Fifth Element Exchange Program
Still no answer for me.
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Do everything with excess, even excess
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23-07-2007, 9:26 PM
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#12 (permalink)
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Moderator
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Re: The Fifth Element Exchange Program
Finaly got a reply, but still no real answer!
"Dear Kevin:
Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.
We are currently awaiting word from our head office on how they would like to handle this situation with international consumers. At this time we do not have the ability to ship to international locations and as soon as we find out if the replacements will come through this location or an international location we will let you know. Thank you for your patience as we review this concern. We will reply shortly.
Thank you for your continued patronage and for taking the time to contact us.
Regards,
SPHE Consumer Affairs Team 5"
__________________
Forum Trading Rules - Leaving Feedback
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16-10-2007, 9:05 AM
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#13 (permalink)
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Re: The Fifth Element Exchange Program
Kudos to Sony, I had written this off but hadnt got around to getting the remastered version, but this morning a Remastered Fifth Element arrived from them as a replecement to the 1st release, I had recieved no further info and didnt send my other disc back to anyone. 
Forum Trading Rules - Leaving Feedback
I have opinions of my own, strong opinions, but I don't always agree with them and they don't represent those of AVForums/associated websites
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16-10-2007, 11:59 AM
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#14 (permalink)
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Re: The Fifth Element Exchange Program
I wonder if they'll exchange any number of the standard DVD editions they released? 
Sony STRDB930, Rotel RMB-1075, Arcam DV-89, Sony KDL-40X2000U, HD HTPC, B&W CDM 1NT, CNT & SNT, MF A3 24-bit DAC, 460gb TiVo, SkyHD, TSU7000 ProntoPro NG, QED cables
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18-10-2007, 7:51 PM
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#15 (permalink)
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Distinguished Member
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Re: The Fifth Element Exchange Program
Very late but Sony have come good. Quite impressed, an email telling me it would happen would have been better however and prevented me buying the disc again however
Do everything with excess, even excess
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