Virgin Media BB - Additional Email Account Management

[Vorix]

I have just done a complete PC rebuild and forgot to double check I knew the password on my wife's email account, which was saved in her Outlook account settings. I just tried logging on to the Virgin Media "customer zone" and despite typing in the correct password for my account, it refuses to let me in and see the additional subsidiary accounts, so I can update her password.

Of course, being a 24 hour media company, VM's customer services only open 12 hours per day and not at all on Sunday.

Anyone else able to check this and confirm it is VM's site that is broken? The link to My Account > Manage Email is at (oddly) https://autoreg.autoregister.net/cgi-bin/xtrmail

[Drew232]

The web site works for me. Is the account in your wife`s name? if not or your on the account as well just phone tech they are 24/7 and get ur password changed dial 151 if u have ur phone with VM

[Vorix]

I called 151 this morning and they gave me the password. (Still can't get access to this management site, though..........)

[Drew232]

do u click on customer zone then my account the selfcare? what does it say when u enter your details. do u enter your whole email address or just the first part IE youname@blueyonder.co.uk the 1st part being youname?