Jules
02-01-2007, 7:31 PM
We're on BT Total broadband, and although we have an 'upto' 8mb connection, I was happy with the 2.5mb speed we've had for ages.
Then, just before Xmas, the speed dropped to 126Mb... yep, just twice the speed of dial up, and it has been driving me mad!
I didn't bother doing anything about over Xmas, but a couple of days ago I changed all cables, microfilters, and moved the Hub to the BT test socket. With no speed improvements after 2 days I moved everything back and sent an email to BT asking for help.
- All I got was a standard response asking me to do all the things I'd told them I'd already done, and asking me to clear my internet cache and cookies.
- I replied asking them to read my first mail properly, and contact me when they had a more useful response.
- They then contacted me this evening saying there was an external fault and it would be resolved in 3-4 working days.
- Then, 20 mins later, someone else rang to say that there was no external fault, and that he couldn't understand why I was told that earlier. He then rudely demanded I connected the Hub directly to the BT test socket and leave it there for 3 days.
I refused on the basis that:
- I had already done this
- it is massively inconvenient to move the Hub from where it normally lives.
- There is no power supply anywhere near the test socket (it comes in at the top of the 1st floor stairs), I don't have a wireless network adapter, and I don't want to run temporary cables around the house with elderly relatives likely to trip over them.
- Nothing has been changed or moved just before it went slow and both PC's in the house are affected.
and, I've heard that this is common problem and that BT support staff repeat nonsense routines to you in a vein attempt to dismiss it.
They guy I spoke to had a really strong Indian accent and I was finding it hard to tell what he was saying.
Do I really need to move the modem to a very inconvenient position for 3 days? I mean, if I do... it can't stay there anyway!
And why should it happen now, when its been fine for ages.
Am I being too akward and unreasonable, or has anyone else experienced this and got a better result.
I'm actually quite annoyed by the way I was spoken to...and need a sense check before I take any further action.
Please help.... thanks.
Thanks
Then, just before Xmas, the speed dropped to 126Mb... yep, just twice the speed of dial up, and it has been driving me mad!
I didn't bother doing anything about over Xmas, but a couple of days ago I changed all cables, microfilters, and moved the Hub to the BT test socket. With no speed improvements after 2 days I moved everything back and sent an email to BT asking for help.
- All I got was a standard response asking me to do all the things I'd told them I'd already done, and asking me to clear my internet cache and cookies.
- I replied asking them to read my first mail properly, and contact me when they had a more useful response.
- They then contacted me this evening saying there was an external fault and it would be resolved in 3-4 working days.
- Then, 20 mins later, someone else rang to say that there was no external fault, and that he couldn't understand why I was told that earlier. He then rudely demanded I connected the Hub directly to the BT test socket and leave it there for 3 days.
I refused on the basis that:
- I had already done this
- it is massively inconvenient to move the Hub from where it normally lives.
- There is no power supply anywhere near the test socket (it comes in at the top of the 1st floor stairs), I don't have a wireless network adapter, and I don't want to run temporary cables around the house with elderly relatives likely to trip over them.
- Nothing has been changed or moved just before it went slow and both PC's in the house are affected.
and, I've heard that this is common problem and that BT support staff repeat nonsense routines to you in a vein attempt to dismiss it.
They guy I spoke to had a really strong Indian accent and I was finding it hard to tell what he was saying.
Do I really need to move the modem to a very inconvenient position for 3 days? I mean, if I do... it can't stay there anyway!
And why should it happen now, when its been fine for ages.
Am I being too akward and unreasonable, or has anyone else experienced this and got a better result.
I'm actually quite annoyed by the way I was spoken to...and need a sense check before I take any further action.
Please help.... thanks.
Thanks