Broadband Speed

[trevor.dowle]

Hi, I currently have a 2mB broadband ADSL connection which I'm quite happy with, but have a query regarding my daughter's recent application for ADSL (via Tiscali).

She has recently moved into a house about 5 minutes drive from me, and it is even closer to the exchange. She has been told that the max speed available on her line is 512!
As this is a new house, I would have thought that the exchange lines would have been at least as capable as mine to provide a resonable connection.
Does anyone have any thoughts or advice to offer, or is she being feed a load of BS by Tiscali?

[Badger0-0]

Try double checking here:

http://www.bt.com/broadband/bb_info....&obsOID=112066

Where it says "see how fast you can go"

[Rygar]

Most ISP's determine this by using the BT Wholesale phone number data base. You can try it yourself to see if it ties up with what Tiscali are telling you:
http://eco.btwholesale.com/broadband1/

Some things to bear in mind:

It is usually fairly accurate, but has been known to be wrong. If it is wrong getting it changed can be hard, but it is possible.

Because the property is nearer the exchange than yours does not neccessarily mean it will be faster. Maybe the cable is routed half way round the town before it gets to your daughters (it does not always take the shortest route). Maybe the cable is poorer quality than the cable that links you etc.

It is only an estimate. If ADSL max is being installed it will connect at the fastest stable speed possible for the line.

Maybe she is not connecting to the exchange you think she is. Believe it or not you do not always get connected to youur nearest one. You can check this for sure at Sam Knows: http://www.samknows.com/broadband/checker2.php
After you put in your details. click on locality.

Once you get a broadband service up and running on the line you can then get some data from the router/modem that will tell you what speed the line is really capable of. Armed with this infor a good ISP may be able to get you onto a faster service.

On a personal note I would not use Tiscali on a line like this. Sounds like you may need to use support quite a lot, and if they turn out to be of little help you do not really want to be tied into a long contract.

[trevor.dowle]

Originally Posted by Badger0-0

Try double checking here:

http://www.bt.com/broadband/bb_info....&obsOID=112066

Where it says "see how fast you can go"

Well, it says that she should be able to get speeds up to 5.5Mb, but as she's been told, when she applied for BT Home Hub that she could only get 512kb, and therefore couln't get it installed, I wondered if there was another reason.

Could the line be DACS for instance, or some exchange line numbers in our area begin with 4 and some with 7.
Years ago when I wanted BT star services on my line, I had to change from 4***** to 7*****. Her number begins with a 4, so could this be the reason, and if it is wouldn't BT have suggested a number change as they did for me?