Sky Broadband

[dutomic]

Hello everyone!

Can you please give me some feedback on what the Sky Broadband is like, reliability, speed, support etc.? I am considering switching from Pipex.

Many thanks!

[John Henry]

Hello everyone!

Can you please give me some feedback on what the Sky Broadband is like, reliability, speed, support etc.? I am considering switching from Pipex.

Many thanks!

CRAP!

[dutomic]

Thanks n kumar!

Anyone else?

[LazyBones]

Saturday 2/12 Ordered it
Tuesday 5/12 Modem arrived
Wednesday 6/12 Got letter to say that Wed 13/12 was my cutover date
Wednesday 13/12 Got home from work - BT Broadband wouldn't connect so switched Sky kit on. Online in about 5 mins.

Must admit that if it had all gone wrong I wouldn't have been confident about their Customer Service.

[Dinsdale]

Lazy Bones, on Friday 8th I ordered everything and was reassured that as soon as I plug my Sky stuff in, it'll automatically cancel my BT subscription and I'll start on Sky.

Then yesterday I got a letter from Sky, saying I had to wait for a activation date. I was like "lol what the hell?"

So I dunno what is going on. Note: I still haven't received my Sky router.

[Uridium]

Have a look here www.skyuser.co.uk

[Uridium]

Have a look here www.skyuser.co.uk

Oh.. happy with mine 6.5mb for £5 a month. Fast reliable. No problems here

[Kevo]

CRAP!

ditto

I'm surprised my post made it and my sky bb didn't drop out before I hit the 'submit' button!
I'm not kidding, i'm now at the stage where i'm losing connection every 10 mins.

[darren_eaf]

ditto

I'm surprised my post made it and my sky bb didn't drop out before I hit the 'submit' button!
I'm not kidding, i'm now at the stage where i'm losing connection every 10 mins.

I had this problem, switched off uPnP and have had no drops since then.

Switch over from BT went really smoothly, getting download speeds of 8Mb

Only used to get 2Mb on BT ADSL MAX, so can't complain :thumbsup:

[Kevo]

And now I can't even connect to my Slingbox, and that's after backing up my router settings, reseting it and restoring the settings.

Just what I need for Xmas :mad:

[the_fall_guy]

I opted for the "max" package and an engineer came to install it on 27th of this month. My "activation date" was yesterday.

All day long, my connection kept cutting out, sometimes for several hours. I called the customer sevices 3 or 4 times and each time I was told a different story. Finally, I got told it would definitely be and up and running with no problems by midnight.

Got up this morning and it was actually worse. Again I called the customer services and got more contradictory stories from them.

About an hour ago, I called to cancel it completely as you get an eight day cooling off period.

The longest period that I got without it cutting off was about 90 minutes approx. When it was actually working, it was really slow and reminded me of my old dial-up connection I had in the late 90's.

All that said, I wouldn't be surprised if in the future, they get their act together and provide a good service. Also, the problem could just be in my area. I have a feeling Sky might be pushing this a bit when the infrastructure isn't quite ready.

Luckily I hadn't cancelled my NTL connection (despite dreadful customer service, the broadband service itself has been excellent). I wouldn't be surprised if NTL, BT etc. start offering better deals to keep existing customers and get new ones.

[Uridium]

I opted for the "max" package and an engineer came to install it on 27th of this month. My "activation date" was yesterday.

All day long, my connection kept cutting out, sometimes for several hours. I called the customer sevices 3 or 4 times and each time I was told a different story. Finally, I got told it would definitely be and up and running with no problems by midnight.

Got up this morning and it was actually worse. Again I called the customer services and got more contradictory stories from them.

About an hour ago, I called to cancel it completely as you get an eight day cooling off period.

The longest period that I got without it cutting off was about 90 minutes approx. When it was actually working, it was really slow and reminded me of my old dial-up connection I had in the late 90's.

All that said, I wouldn't be surprised if in the future, they get their act together and provide a good service. Also, the problem could just be in my area. I have a feeling Sky might be pushing this a bit when the infrastructure isn't quite ready.

Luckily I hadn't cancelled my NTL connection (despite dreadful customer service, the broadband service itself has been excellent). I wouldn't be surprised if NTL, BT etc. start offering better deals to keep existing customers and get new ones.

Most new ADSL2+ installs do this for about the first ten days. A forum resident BT engineer will probably be more exact but i beleive it is the equipment at the other end testing you line for the fastest most stable connection speed. it would probably have settled down after a few days :rolleyes:

[the_fall_guy]

Most new ADSL2+ installs do this for about the first ten days. A forum resident BT engineer will probably be more exact but i beleive it is the equipment at the other end testing you line for the fastest most stable connection speed. it would probably have settled down after a few days :rolleyes:

There's a good chance that that was the case. The worry I had was what if the problems continued and I couldn't cancel it after the eight day cooling off period. Though I suppose that wouldn't have been a disaster for £10 a month.

Anyway, I could always go back to it in the future.