EddThompson
17-11-2006, 4:42 PM
Ive had quite a day with bt, thought id tell you lot.
From the begining, i have been with bt broadband since it first became available, circa 2001/2.
The other month I was going to regrade to Total broadband, low and behold, im told im not allowed as i have a business phone line, im not allowed a home internet account on a business line, despite the fact, thats what i had already.
So, i call bt business as I want 8 meg, they say yes no problem we will regrade you. I asked can i keep my current emails, yes no problem sir etc.
Next phone call i find out im not allowed to keep the home emails, i have to pay £5 a month for some business pack that redirects old email addreses to new ones. I say no way am i paying that!, i lodge a complaint and im told ill be called back soon, this was 2 months ago, ive heard nothing.
Today, i got an email saying my new bt yahoo bill will be £68, this is for my home account i have canceled. I call up, im told it was an error in the system, I ask why i got this anyway as im now a business customer, well, i was, and i had a residential account to, ive been paying £30 a month for 2 months because they forgot to cancel my residential account!
Some one tells me while sorting this that i can keep my emails for £1.50 a month (holy moly im thinking) so i promptly signed up for bt yahoo premium mail.
During this process i have the chap on the phone guiding me, he says click this do that etc, im confronted with a page saying "you have 5 sub accounts when you are only allowed 4", fine i think, ill just get rid of that one.
Due to me being a moron, and the chap on the phone wittering in my ear, i have lost all my sub accounts except the one i was deleting.
Never mind i thought, ill get them to undelete them, nope, not going to happen, i have to wait 6 months for the email addresses to become available again, and even then i may not get them!
I ask to speak to a superior, see if he can help, i get argued with and i hang up. So i decide to complain to bt that its a but dumb not being able to get my emails back, i call the complaints people and im told to complain i have to talk to a superior in the department, and get him to escalate it! When i told him they wouldnt let me speak to a superior he was somewhat shocked.
So i call btyahoo back, wait 20 mins or so on hold, get argued with again for 30 mins being told my emails are gone, im trying to explain i just want to complain about the loss of said emails to be argued with even more saying it wont help to complain!
Any wayyy, complaint was finaly logged after 3 hours!
sorry for the rant, but who else can i tell :(
edd
From the begining, i have been with bt broadband since it first became available, circa 2001/2.
The other month I was going to regrade to Total broadband, low and behold, im told im not allowed as i have a business phone line, im not allowed a home internet account on a business line, despite the fact, thats what i had already.
So, i call bt business as I want 8 meg, they say yes no problem we will regrade you. I asked can i keep my current emails, yes no problem sir etc.
Next phone call i find out im not allowed to keep the home emails, i have to pay £5 a month for some business pack that redirects old email addreses to new ones. I say no way am i paying that!, i lodge a complaint and im told ill be called back soon, this was 2 months ago, ive heard nothing.
Today, i got an email saying my new bt yahoo bill will be £68, this is for my home account i have canceled. I call up, im told it was an error in the system, I ask why i got this anyway as im now a business customer, well, i was, and i had a residential account to, ive been paying £30 a month for 2 months because they forgot to cancel my residential account!
Some one tells me while sorting this that i can keep my emails for £1.50 a month (holy moly im thinking) so i promptly signed up for bt yahoo premium mail.
During this process i have the chap on the phone guiding me, he says click this do that etc, im confronted with a page saying "you have 5 sub accounts when you are only allowed 4", fine i think, ill just get rid of that one.
Due to me being a moron, and the chap on the phone wittering in my ear, i have lost all my sub accounts except the one i was deleting.
Never mind i thought, ill get them to undelete them, nope, not going to happen, i have to wait 6 months for the email addresses to become available again, and even then i may not get them!
I ask to speak to a superior, see if he can help, i get argued with and i hang up. So i decide to complain to bt that its a but dumb not being able to get my emails back, i call the complaints people and im told to complain i have to talk to a superior in the department, and get him to escalate it! When i told him they wouldnt let me speak to a superior he was somewhat shocked.
So i call btyahoo back, wait 20 mins or so on hold, get argued with again for 30 mins being told my emails are gone, im trying to explain i just want to complain about the loss of said emails to be argued with even more saying it wont help to complain!
Any wayyy, complaint was finaly logged after 3 hours!
sorry for the rant, but who else can i tell :(
edd