sky broadband

[googlybear]

hello all
i signed up for broadband max from sky. The service was supposed to go active on 20th october.
This is the weird part, The service was working fine 2 days before connection, on the activation date it stopped working and hasnt worked since. 2 hours of tech advice since then has left me still without broadband. I cannot seem to make them understand that it was working before activation.
anyone had any similar problems or any advice on what i could try

thanks

p.s. i am still waiting for my 5 day call back from tier 3 and it has been 11 days now.

[Skeet]

There have been some cases of exchange jumpers being pulled (through unfourtunate misunderstandings)...on or shortly after the activation date.

Tell your service provider...to have the exchange jumpering checked.