What's going on at Movietyme

[michaelm]

I ordered 2 copies of Atlantis SE and a copy of Swordfish from Movietyme.

I got an email on February 4th with a receipt for Swordfish and another on February 5th stating the 2 copies of Atlantis had been shipped. I haven't received any of them to date.

Movietyme have now opened a forum and a link to this was included in the email, along with an email address for the Post Office watchdog, PostWatch.

I've checked the forum out and there is a staggering number of customers claiming not to have received their movies.

Maybe I'm wrong, but this does appear a bit suspicious, like Movietyme are trying to pass the buck for their (in)actions.

In the past couple of days I have posted my problems on the forum and emailed both Movietyme Sales and Craig the owner directly, with no response to any of them.

Something definitely smells rotten at Movietyme.

[buns]

My experiences with movietyme have taught me that i wont go near them unless absolutely no one else has what i want.....even then i wont necessarily go for it. They are the worst company I have ever had the misfortune to order fromand i honestly dont know why they still are afloat.

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Just to be controversial, but I have ordered many movies from movietyme and have not been let down once. Titles have always arrived within a week or so if they are in stock and on the day of release, or before, if pre-ordered.
However, on a few occasions lately, I have had discs (not only from movietyme) that have obviously been sneakily opened, as if to see if they were worth nicking or not. It's lucky that I have such appaling taste in film that they have all arrived 'intact' but perhaps this is where the problem really lies?

[Confucius]

According to Craig as of the 1st Jan this year they'd had over £9000 worth of stock go missing in the post. Sad to say but I wouldn't just put this down to a dodgy postie, I've met enough people to know that a great deal of that missing stock probably did arrive safe & sound. (I'm not accusing anyone here, but as time goes on I have less and less faith in human nature as a whole).

[michaelm]

Well, just to confirm that matters have been sorted out with Craig and I have received my 2 copies of Atlantis today by recorded delivery (it cost Movietyme almost £4 to post them this way, so fair play to them!) and Swordfish will be despatched as soon as it's in stock.

I agree that most "losses" are not down to postal workers, although our last postman was caught thieving post, albeit mostly football tickets going to supporters' clubs.

But I do not agree that the majority of people claiming their movies have not arrived are lying.

[Stuart Wright]

If £9000 worth of stock goes missing, I'd use recorded delivery and charge a quid extra per DVD.

[Confucius]

Originally posted by michaelm
But I do not agree that the majority of people claiming their movies have not arrived are lying.

Didn't say most.