sony nwhd1 urgent help with playback problems

[doylo182]

hi,
i got a sony nw-hd1 like 9 months ago, and now on certain tracks i try to play it will stop playing, and freeze, ive tried removing all the tracks, initizilizing the hard disk, uninstalling sonicstage, installing and transferring from a diffrent comp but nothing seems to work
can someone please help?
cheers, doylo

[LFC_SL]

and a reset as well? time to ask Sony for help. You should still have your 1 year guarantee, so long as you didn't do anything it will be fixed for free

[doylo182]

(fanx for your speedy reply btw)
how do you do a complete reset? yeah i contacted them and they just said 'initilize it again' lol, they also said im not covered

[LFC_SL]

why not covered? is there a built in battery switch? slide it off then on. My HD3 has one, don't know about HD1

[doylo182]

i dunno, they said it can only be done by stuff which isnt covered, il contact them again, switching the battery doesnt reset mine, it just turns it like properly off

[Abu]

Turning the battery switch off resets all settings so may as well be a reset switch.

[doylo182]

not on mine it doesnt! wenever i let my mates borrow it they turn that off because ther retarded and think its the off switch and its always fine!

[LFC_SL]

the built in battery switch isn't a reset. The manual says it just disconnects the battery in instances of long disuse

[doylo182]

yer it stops all current and voltage jst to make sure

[doylo182]

so has anyone realy got an answer?

[doylo182]

or has it hapend to someone?

[RainFX]

Make sure all your music is transferred off.

To initialise the hard disk (as you've probably found), press the 'menu' button,
move down to the 'Format' option, and press Right (>>). Then move down and select 'Initialize Hard Disk', and press Right (>>). Then when it asks you to proceed, press Left (<<) to highlight the 'Yes' button and press Play.

To reset the device, it's very similar. Press Menu, move down to 'Format', press Right (>>). This time make sure 'Factory settings' is highlighted and press Right (>>). Again, when it asks you to proceed, press Left (<<) to highlight the 'Yes' option and hit Play. This should restore the factory settings.

If that doesn't work, then you need to go back to Sony. I don't understand how they can say the device isn't covered - unless you've done something to invalidate the warranty (open it up, etc)?