Toshiba 46WM48B

[garry_williams@]

Hi all,

Well I've had the 46WM48B for 3 months now and been loving every minute of it. Sure the blurring problem on certain progs is a RPITA but I watch DVDs most of the time.

Anyway turned the set on last week and the screen wouldn't come on. The set put itself through a power cycle 3 times and then when the pic came on the colour was all messed up - very stark green and blue and no red . Called tosh tech support (those guys are great - answer immediately and know their stuff). Took them 1 minute to tell me it's a 'serious problem' as there is only a single white bulb so it's an electrical component failure. Referred me back to Empire Direct which is where the fun starts. 5 days later the engineer that visited from VisualFX (the outsourced company) took 5 mins this time to say it's a serious problem and would have to go to the workshop for a fix. The bulb was now emitting the green and blue light (!) and he was amazed and was convinced the set has a deeper rooted fault that caused the bulb to be affected in this way.

I'll spare you the gory details but we're looking at 1 month minimum without a TV, which you just know will probably turn into a longer saga (I'm a pessimist).

Has anyone had any experience with a VisualFX repair? So far, so not impressed.

Cheers,
Garry

[Razor]

Wait as second you have a new tv which doesnt work and they wont fix it on site or replace with an other. I wouldnt except being witout my display especially a new one for 1 month. Are they not evan going to give you a loan set? P*ss poor if you ask me.

Insist you want a new set or at the very least a onsite fix. If they have already confirmed what the problem why cant they send an engineer out with the part you need.


Good Luck Oh and welcome to the forums.

[willwood]

You have to give them a 'reasonable' amount of time to fix it, of course what is reasonable depends on your point of view. I would tell them I wanted it repaired within 14 days and if it takes any longer you want a loan set in the meantime. Get loud and obnoxious :-) Its the only language British companies understand, they are so used to people shrugging their shoulders and saying 'oh well'.

[indie24]

this is why i think its a good idea getting a set from a large retailer and not an online shop. i got my sammy for 2499 + 420 for 5 year warranty plus 10% discount. if my set ever screwed up with your time i would make my way to comet and demand a replacement set. i suppose when ur face to face they tend to listen a bit more than over the phone

[Elephant Man]

I wonder why Empire no longer sells this TV............

[LV426]

Even after 3 months, I'd suggest that the Sale of Goods Act would probably entitle you to a full refund.

The advantage of doing this, and then buying a new TV (even if the same model) is

a) you get brand new Sale Of Goods Act rights
b) you get a brand new warranty

The only disadvantage is that it can often be hard to persuade the retailer that you have the right to a refund. However, the local Trading Standards often help in cases of diffuculty.

[sheep]

It sounds like i had exactly the same fault as you with the Tosh,i had to wait for two weeks(as a few of you know lol)until my new sammy came so my heart goes out to you,as has been stated try pushing them hard,and only speak to management or at least supervisor level(from experience)

sheep

[garry_williams@]

Hi guys sorry for the late reply. Just wanted to thank all who took the time to chip in with their 2 cents. Buying over the web certainly does have its downsides. I read the Sale of Goods act and related acts thoroughly and noticed the clause re: "reasonable time" for a repair. End of the day, when I hollered at Empire they didn't budge. I very much got the impression they were in a very familiar position and just stuck to their guns re: the law. They are within their right to effect a repair after 28 days and of course 'reasonable time' is subjective - I have made my thoughts known very clearly!

it is worrying they no longer sell the set.

[electrosim2001]

Hi,
My Tosh 46" has just given up the ghost too after 3 months, well the colour has got all messed up at least. Can't get any response from Tosh service department except to refer me to the store where I bought it from.
Seems to me that the colour wheel is out of sync and colours are all askew, blue is now green and faces are blue ( Might be good for sci-fi )

I used a credit card to purchase the set, so if I don't get fairly immediate satisfaction I will contact the credit card company.

Thomas.

[scooby do]

Gary, where abouts are you? Visual FX ring a bell my end wonder if it is the same company?

[garry_williams@]

Hi Scooby - I'm based in Hertfordshire and Visual FX are an Essex-based outfit.

Thomas - sounds exactly like the problem I had. After a month Empire have finally agreed to refund my money as there is still no outlook for a fix! TV going back to Empire next week and I'm looking at LCD instead. Not much logic to that I know but this experience has kind of put me off rear pro.

Garry

[malso]

it looks like it's all going wrong for the Toshiba doesn't it, it's all you seem to read on this forum....great shame!

[electrosim2001]

They came for my 46" Tosh, it's colour out of sync, and they took it away.
The very next day, a phone call, "It's fixed." It will be returned on Monday.

The engineer who fixed it in the service menu had gone home so I couldn't find out the exact problem. I will find out on Monday and post the info.

If it's a service menu fix, I'll try to get full details in case it happens again, as I don't want to have it transported 40 miles round trip to the service department. If it was caused by a mains spike or something similar it could re-occur I assume.

The set was bought on-line from Digital Direct who I have to say were pleasant and helpful and efficient in this matter.
Thomas.

[mrmoo]

If nothing else it would be great to find out how to get into the service menu. Can you try to find out and let us know?

[Razor]

Originally Posted by mrmoo

If nothing else it would be great to find out how to get into the service menu. Can you try to find out and let us know?

Mrmoo

I started you off on that on service menu ages ago sorry mate, I thought someone would of known it.

Hows your HTPC going?