Poor Arcam repair service?

[Sab]

I have sent my P7 power amp back to repair to Arcam via my dealer. I rang Arcam today and they said the P7 had just been sitting there for a week with no work done on it. I find this frustrating as the P7 is an expensive piece of kit and I want it back as soon as possible.

They estimate another week or two before I get it back.

Has anyone else had poblems with Arcam repairs ?

[radio]

Originally Posted by Sab

I have sent my P7 power amp back to repair to Arcam via my dealer. I rang Arcam today and they said the P7 had just been sitting there for a week with no work done on it. I find this frustrating as the P7 is an expensive piece of kit and I want it back as soon as possible.

They estimate another week or two before I get it back.

Has anyone else had poblems with Arcam repairs ?

i just sent my unit out and they have a time frame of 3-5 weeks and im here in canada.

[Richard Torble]

Originally Posted by Sab

I have sent my P7 power amp back to repair to Arcam via my dealer. I rang Arcam today and they said the P7 had just been sitting there for a week with no work done on it. I find this frustrating as the P7 is an expensive piece of kit and I want it back as soon as possible.

They estimate another week or two before I get it back.

Has anyone else had poblems with Arcam repairs ?

Arcam have a very large back catalogue of products and they try to maintain a level of repair service for them all. This means that at any one time they can have a lot of products waiting to be repaired, so when one comes into the system it may be a while before it gets looked at. I'm sure they hadn't simply forgotten about it.

I would ask your dealer if they would be prepared to lend you an amplifier until your P7 returns.

[proux]

My DV79 and AVR300 spent a very long time with ARcam, but it was over Christmas... My AVR300 then had to go back with another fault , but has been fixed quicker this time.

I don't know how quick a repair one can realistically expect, but prevention is always better than cure- I would expect something with the price of a P7 to be very well designed and made, and therefore pretty durable! I may just be unlucky, but I am not impressed with Arcam AV equipment reliability- although I never had a problem with their 2-channel stuff.

[Crustyloafer]

The turnaround time for FMJ repairs should be around 1 week. However if circumstances dictate and they are overloaded with jobs then it can take a little bit longer. Rest assured that when they do get onto it they are very thorough.

[deaf cat]

My avr took 3 weeks + a few days. I was told 3 weeks to start with....

At the 3 week point I called up just to see how it was getting on, and told " I don't know, there's loads of things here to repair " I thought.

Never the less, it returned shortly, fixed, and I could not tell that it had been in a work shop However, it has developed a different fault since, which is easy enough to live with, as I don't fancy another 3 week wait, and of course having to pay for it this time.

Love the sound quality of the thing, but not the build quality.

[mcguiganp]

My A90 has been away for 5 weeks now

Still no sign....

[KShep]

My DV139 developed and issue and was replaced under warranty within one week or reporting the malfunction.

The CD36 is being shipped out today for a tray problem for which I have been told to expect a 10 business day turnaround.

[Dankeech]

Arcam CR-80 Remote handed to dealer, then 10 days later I recieved word from my dealer that Arcam have provided a CR-100 as replacement and it's ready waiting for collection from my retailer.

That was fine by me....But being without an AVR for even a day would probably take the floor out from under me I think

Dan.

[p203557]

My c31 was back within 10 days when an internal fuse went. Although not ideal I found that acceptable, if I'd had to wait weeks I would not have been happy.

[Sab]

I spoke to Arcam yesterday and they said my P7 should be back with the dealer on Wednesday next week.This would mean that I would have been without my P7 for 3 weeks.

My dealer is closed on Mondays and I handed my P7 in on a Friday, hence the delay in return to Arcam.

At the moment I am using the TV speakers to listen to music, watch DVDs etc. I am really missing my P7 and the dealer does not have a spare power amp for me.

All I can do is wait ...

[webhammer]

I may only speak for the USA market, and then only from my observation as the person respomsible for processing of defective returns, and as a former USA Arcam retailer myself. Every one pays hard-earned money for Arcam products, and we, Arcam, and our dealers make every effort to satisfy over-stressed and temporarily unhappy owners.

Just as an example, with the introduction of the DV137, there were a host of software-related problems and a shortage of replacement product. So, Arcam, at their (and our) expense, shipped new DV79 as temporary replacements. It didn't keep everyone happy, but it was a good faith effort that I don't recall seeing from other hifi manufacturers in my 25 years as a retailer.

Everyone in the Arcam family whom I have had pleasure to meet is seriously concerned about part delays and unhappy customers. But, Arcam is also doing their best to provide the best value products on the market. That means that they buy parts from a lot of different vendors to get the best price (rather than making nearly all themselves regardless of expense), which occasionally puts them at the mercy of their suppliers regarding delays.

Arcam part failures are on par with industry figures, which does nothing to make the owner of a faulty product happy! What will make Arcam owners happy is to buy from the best dealer they can find, and, before purchasing, ask for their policies should units fail. Most Arcam dealers I know will take care of a customer's problem with total empathy. Please give those dealers your support.

[RagePrblm]

Originally Posted by Sab

I have sent my P7 power amp back to repair to Arcam via my dealer. I rang Arcam today and they said the P7 had just been sitting there for a week with no work done on it. I find this frustrating as the P7 is an expensive piece of kit and I want it back as soon as possible.

They estimate another week or two before I get it back.

Has anyone else had poblems with Arcam repairs ?

Hi I was wondering if you could tell me who your dealer is in Toronto. I live in london and my dealer no longer deals in arcam. My power supply is humming loudly and im about to flip cause noone nearby repairs them. Thanks...

[westcoastman]

You can try down loading the spreadsheet containing all the Canadian dealers for this link.
Arcam | Eriksonconsumer

Click on the Arcam Dealer Locations and it will download an excel spreadsheet of locations. You can then choose the one nearest you.

[jimborae]

Maybe Arcam's repair times wouldn't be so long if they improved their quality control, then there would be less units to repair so quicker turn around times.