Unwelcome Subtitles on Denon 500SD

[braiden]

Hi

Watched my first film on my new 500SD which I only set up today, and half way through the film the subtitles flashed up for about five seconds being displayed at the top and bottom of the screen.

I know it has already been discussed here but was wondering if anyone knows why it happens or if anyone has had a remedy from Denon themselves

Great forum by the way

Braiden

[Smiffy 2]

Braiden
as you quite rightly say, this HAS been mentioned before.
I must be honest and say I had this happen ONCE, (the first time I used my Denon), but since then it hasn't happened again.
Rob

[Strangerer]

Is your machine multi region? I don't think Denon would know anything about your query if the firmware update is causing this glitch.

[wicket]

I don't thing the problem is multiregional as Oldschool here, has one which isn't multiregional and he has experienced the problem.

Personally I wouldn't worry about it. I have a multiregional machine and I think it has happened to me about 3 times. I thought it was more to do with the disc itself than the machine.

[nathanhill69]

I've had my Denon since September and it's happened about two times in total - I also thought it was either down to the disc or maybe the layer changing over? Funnily, I recall it happening on the first DVD I watched but that's possibly pure coincidence.

Anyway, on my part I'm not that worried about it as it hasn't happened enough times for me to regard it as a problem.

Nathan

[braiden]

Thanks guys, Really glad to hear it does not happen to often. I'm Really pleased with this system so far great sound and picture!!



Braiden

[Jordans Norks]

In my experience the subtitle issue has got worse and worse...the system in question has already been returned once to Denon and received back by me with "no fault found" - this doesn't suggest to me that Denon itself is taking this problem seriously at all.

The system in question is currently with Denon again and if no repair is evident I will refuse to accept it and probably change it too a 550SD, (but since I have too deal with the unhelpful sods in Currys to do this, I'm not looking forward to it).

It's a shame as the sytem when working is awesome!

I shall let you all know the outcome...I would be grateful if anyone else has found a fix they would ley me know also as I'd really would like to keep my Denon (it took me long enough to find)

PS:- Sorry to be a party pooper!

[Smiffy 2]

Originally Posted by Jordans Norks

I shall let you all know the outcome...I would be grateful if anyone else has found a fix they would ley me know also as I'd really would like to keep my Denon (it took me long enough to find)

PS:- Sorry to be a party pooper!

You're certainly not a party pooper!
Keep us posted on the official Denon stance.
Although my system hasn't displayed this problem again, it would be nice to know what the Denon "backup" is like, as this is my first venture into their brand name.
Just don't mention "Samsung" to me!!
Rob

[Jordans Norks]

Denon are still not admitting to a fault via snail mail or email...they will however state it's being investigated when pushed on the phone.

just received a replacement from Currys (who actually lost the orginal), so fingers crossed.

Must say Currys (although slow) were quite good as they offered me an exchange / different model (which they didn't have to do as no fault is proven as yet), since they don't do they 550SD I took a straight replacement.

Rest assured if I get the old subtiltle issue back I will be writing staright to Denon!

[nathanhill69]

Sorry to hear you had the subtitle problem so severely. I noted you stated it seemed to get worse and worse - just to offer you some positive light, I've had the 500 since September (which is probably a little longer than many) and have only had the subtitle issue happen on two or three occasions in total (and a lot of DVD's viewed), and also only very quickly. Although it is obviously a quirk of the system it sounds like you got very un-lucky indeed to make it so un-bearable, for me personally twice in six months is totally acceptable.

I'm assuming you're not watching "backed up DVD's" but well maintained own copies and rentals - hopefully this system will serve you better.

Good luck

Nathan

[Radg]

If you back up your DVD's you can remove the subtitles completely. Problem solved

[lightbulb]

are there any particular titles that people are watching that cause subtitles to appear and others that dont or is it a random occurrence?

[Conn]

I have just had it happen for about 5 seconds on R2 DareDevil (chapter 29 at around 01:28:00). Could not get it to replicate the glitch. Only other time I have had it is on R0 DeadZone TV series.

Not sure if it is coincidence or not, but both times it seems to have been near the end of the disc...

[OldSkoO1]

Final Destination 2 - 3/4 way through
Pearl Harbour - 5 mins from the end
Fast and Furious - chapter 6

Couple of others aswell. Im using the default firmware, but it seems that it happens less often on the mult-region f/w. Thats just basic conclusion ive come to.

[Jordans Norks]

All - got back a brand new 500SD with multiregion firmware...SAME PROBLEM.

To be honest, now I know it's a generic issue it doesn't bother me so much (before I felt I was being "picked" on). I had the option of swapping for different device but apart from the subtitle issue I'm very impressed with the Denon (especially with an active sub and 6.1)

Could I ask people who have the subtitle issue to just post what connection type they are using...perhaps this is a factor as you have to configure this in OSD (perhaps progressive scan on component fixes the issue etc)?

I myself have a RGB scart connector