Well for those of you that want to know.. my camera came today via DHL..
But the rest of the order did not arrive. There should have been a battery charger and SD card with it. Here is a copy of the emails to and from them (start at the bottom!)
Hi Mr. Charles,
Thank you for informing us.
Our credit department already processed the refund for the charger.
Please feel free to email us for further assistance.
Thanks,
Support Team
Crazy Cameras
On Fri, Jun 19, 2009 at 6:44 AM, Matt Charles wrote:
[FONT=Arial]Thanks, but as I said in my previous email that card has been replaced so you will not be able to refund money to it. [/FONT]
[FONT=Arial]Kindest Regards[/FONT]
[FONT=Arial]Matt Charles[/FONT]
[FONT=Arial][/FONT][FONT=Arial]
[/FONT]
[FONT=Tahoma]
From: CrazyCameras Support [mailto:support@crazycameras.co.uk]
Sent: 19 June 2009 14:35
To: Matt Charles
Subject: Re: Order Sent to Warehouse
[/FONT]
Thank you for the immediate response.
We apologize, but we will refund your money back to your credit card account. It is not possible to do the refund by sending a cheque or to wire money electronically.
If you need further assistance, please feel free to email us.
Thanks,
Support Team
Crazy Cameras
On Fri, Jun 19, 2009 at 6:17 AM, Matt Charles wrote: [FONT=Arial]Hello[/FONT]
[FONT=Arial][/FONT]
[FONT=Arial]Thanks, but the card I purchased this order on has now been replaced so you will be unable to refund money to it. Can you send me a cheque or wire money electronically?[/FONT]
[FONT=Arial][/FONT]
[FONT=Arial]Kindest Regards[/FONT]
[FONT=Arial]Matt Charles[/FONT]
[FONT=Arial][/FONT][FONT=Arial]
[/FONT]
[FONT=Tahoma]
From: CrazyCameras Support [mailto:support@crazycameras.co.uk]
Sent: 19 June 2009 13:00
To: Matt Charles
Subject: Re: Order Sent to Warehouse
[/FONT]
We apologize for the inconvenience.
We have checked from our shipping department and they confirmed to us that there were no available stock for the charger and memory card. In that case, we already issued a refund for the charger and memory card.
Once again, we apologize for the inconvenience.
Thanks,
Support Team
Crazy Cameras
On Fri, Jun 19, 2009 at 3:11 AM, Matt Charles wrote: Hello I have recieved the camera in today, thanks for sending it out.
However there should also be these items which I have ordered as well:
Are these being sent out seperatly, can you tell me when I can expect to recieve them.
1x Energizer CHDCWB4 Digital Camera Charger,charge 4 2500 mAH AA NiMH rechargeable batterie,charge both AA and AAA NiHM cells in 8.5 hours 1
1x SanDisk Ultra II SDHC 4GB SD Memory Card (SDSDRH-004G-A11, US Retail Package)
[FONT=Arial]Kindest Regards[/FONT]
[FONT=Arial]Matt Charles[/FONT]
[FONT=Arial][/FONT][FONT=Arial]
[/FONT]
<img alt="crazycameras Logo">
Dear Crazy Cameras Customer,
Thank you for your recent order (placed Jun 08 2009 14:41).
Your Order Number is CC-090608-154414-3872.
Your order has been reviewed and processed and the warehouse is preparing the shipment.
Sincerely,
Customer support Team,
Crazy Cameras.
Looks like its going to be a struggle for me to get my money back for the SD card and the charger. Thankfully its not a lot of money. The reason they cannot refund to the card I used is because I cancelled it, thinking it could be used by them fraudulently!
I would say to anyone thinking of using them, spend a little more and use a reputable UK company. Looks like I've been lucky to get the camera minus the accesories. I am going to complain if they do not refund the money they owe me for the other bits, I'm not sure who I'd go to, but I'll have to look into it. Hope this has been useful!