The saga continues...
Today I received a letter from PVS stating the following:
Quote:
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Upon examination of your television by our engineer, we find that the unit is working to the Manufacturer's specification. If you would like any further information we suggest you speak directly to Pioneer UK on 01753 789789.
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Of course I phoned PVS straight away and complained that this letter did not reflect what their own engineers had said to me in person. I spoke to a very nice chap who informed me that because a lot of their business comes from Pioneer, they have to tow the company line. I explained once again that my contract was not with Pioneer, but with PRC and that it should be their duty to provide both satisfactory goods and satisfactory service. Eventually the guy agreed with me and said that, although 'satisfactory' is a subjective word, if I'm not happy with their goods/service PRC should be going out of their way to please me. He advised that I speak to Trading Standards and get them to recommend me a solicitor, saying that a solicitors letter will show that I am deadly serious. Apparently 9 times out of 10 this sorts the problem out.
Anyone able to recommend a decent (and cheap) solicitor who can write a letter to PRC on my behalf? I'm sick to the back teeth of this whole ordeal now - I just want it to be over so I can move on with looking at alternative plasmas.
