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Originally Posted by shrimp3r I can see that you're getting the hang of this Simon  Retailers often try to bring the manufacturer into disputes like this - but as you know from talking to Consumer Direct, this is a matter between you and the retailer. After all, you gave your 1600 quid to PRC not Pioneer. When you get into these situations for the first time it can be quite confusing, but in reality it's simple - the retailer is fully responsible for the quality of the goods. |
Thanks, I try! It really does feel quite empowering to gradually understand and begin to exercise your consumer rights. Why should we be made to feel like the bad guys in all this? We're talking about a lot of money here! I hope that PRC understand their responsibilities and act accordingly.
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Originally Posted by shrimp3r FWIW, I think you've cleared a major hurdle here, as you have two engineers who have actually seen your screen and concluded that he panel was faulty. Let's just hope that their written report reflects their comments. Not wishing to tempt fate I think you are on the home straight now. As soon as the engineer confirmed the dirty screen on my Pio 427, John Lewis immediately accepted his findings and issued a refund. |
I hope you're right. They didn't write their report up immediately, so I just have a piece of paper with a job number and contact details. I trust they'll do the right thing and write an honest, unbiased report of the fault as they saw it. Whether PRC will acknowledge the report is another matter entirely but with any luck they won't be silly enough to take this further.
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Originally Posted by FuzzyinLondon Threaten to go to Watchdog and get Nicky Campbell on their asses  Also, did the engineers that came to see you fill out a report and leave a copy with you? Might be worth faxing it or sending a copy of it in any dealings with PRC. Like you say, you're well within your right by law to ask for a refund. The engineer's report is further proof of this. |
I'm afraid I don't think this particular dispute would make for great viewing!