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Originally Posted by Simon Young  Well, the engineers came round this morning. Nice couple of guys from PVC (Peterborough Video Service). No chit-chat, just came straight in and took a close look at the problem. After less than a minute of me demonstrating the fault, one of the guys said he could clearly see it. He was sitting quite close, so I suggested he sit in my normal viewing position (about seven feet away) from where he could see it even more clearly. He described it as being quite noticeable. His partner (the younger of the two) also said he could see it but wouldn't have had I not pointed it out. I explained that once you noticed it, it becomes impossible to ignore - especially if you're watching sport or playing some video game where the camera is constantly panning around. They both agreed wholeheartedly, and said it looked like a panel fault. They said they'd be making a report to Pioneer and would be in contact within a few days - at which point alarm bells started going off in my head. Why were Pioneer at all involved? Surely PRC should be the recipient of this info! I begin to wonder if PRC have just washed their hands of it and expect me to send it in for repair! |
FWIW, I think you've cleared a major hurdle here, as you have two engineers who have actually seen your screen and concluded that he panel was faulty. Let's just hope that their written report reflects their comments. Not wishing to tempt fate I think you are on the home straight now. As soon as the engineer confirmed the dirty screen on my Pio 427, John Lewis immediately accepted his findings and issued a refund.
Mark Mac