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Originally Posted by Simon Young  Ah well, thanks for trying! Consumer Direct informed me, however, that my contract is with PRC during the first twelve months - not to mention the fact that I reported the fault within 28 days of receiving the replacement set! It's really quite clear to me now. PRC have no choice but to refund my money. I have sent them a letter via recorded delivery. An engineer has seen the fault with his own eyes and agreed that it is distracting. If that isn't enough... well, small claims court it is.  |
I can see that you're getting the hang of this Simon
Retailers often try to bring the manufacturer into disputes like this - but as you know from talking to Consumer Direct, this is a matter between you and the retailer. After all, you gave your 1600 quid to PRC not Pioneer. When you get into these situations for the first time it can be quite confusing, but in reality it's simple - the retailer is fully responsible for the quality of the goods.
Mark Mac