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Originally Posted by FuzzyinLondon  Well, I went into PRC yesterday. The guy there didn't know what I was talking about and the boss was enjoying having the bank holiday off apparently. The guy in there said it was standard for a Pioneer engineer to assess the set but that usually it should all happen much faster. The fact that Pioneer are involved may be to do with the terms of their five year warranty. This also worries me too. If something goes wrong with my 4280XD will it mean that I have to deal with Pioneer directly instead of Empire Direct? Maybe it's the lesser of two evils. |
Ah well, thanks for trying! Consumer Direct informed me, however, that my contract is with PRC during the first twelve months - not to mention the fact that I reported the fault within 28 days of receiving the replacement set! It's really quite clear to me now. PRC have no choice but to refund my money. I have sent them a letter via recorded delivery. An engineer has seen the fault with his own eyes and agreed that it is distracting. If that isn't enough... well, small claims court it is.
