Good news - looks like I'll be getting an independent engineer and he won't be charging any fee regardless of the outcome!
Quote:
|
Originally Posted by FuzzyinLondon I'm going to try and pop into PRC this weekend and have a stern word with them. I think it was me who recommended them in the first place so I feel really bad. I've bought a few things from them before as they're local to me and never had a problem. I guess you don't really know how good a company is until something actually goes wrong. Is there any additional info that I need. I'm guessing Simon Young is your real name so if I refer to you they should know who I'm talking about. I'll be making it clear to them that it was I who recommended them and that if this is the way they treat customers with faulty products, I certainly won't be recommending them to anyone again. Sorry for all the aggro Simon. I'll let you know how I get on if I can get down there this weekend. |
Cheers mate, I appreciate it. Don't go out of your way though!
Quote:
|
Originally Posted by shrimp3r Hmm, well the Pio official line is that this isn't a fault. If you were to go down the small claims court route, I think you might have to get an independent engineer to look at your set and compile a report and then include the cost of that in your claim. Out of interest, what did they base their decision to replace your first set on? Sorry to sound like a broken record, but maybe check with Consumer Direct before they close for Easter. |
They based their decision to replace my first set on the grounds that Pioneer said it was faulty! I phoned PRC up to report the fault, they passed me on to Pioneer who listened to my description of the fault and then passed me back to PRC for a replacement.
Quote:
|
Originally Posted by shrimp3r Also looking on the bright side, at least they are entertaining the idea of a refund - now you need to focus on establishing a fair process of confirming the fault, which is why I'd be interested to know how the original was replaced? If that processes was good enough then, why can't it be applied now? I don't remember you getting a Pio engineer visiting before your first screen was replaced. |
True. They simply took my word for it (based on my description of the fault) and turned up a couple of weeks later with a replacement. It was only after PRC examined the set themselves that they began to question the validity of my complaint, which seems ridiculous to me as they are merely salespeople and not engineers. Hopefully the engineer I get next week will spot the fault immediately.