Well I just had a phone call from PRC to say that they have received my letter and have contacted Pioneer Technical Support to arrange an engineer to come out and look at my plasma. Apparently they need to report it as faulty before PRC will agree to a refund. However, if the engineer is unable to see the fault the he can apparently charge me for the call out! I find that unacceptable, but I'm not sure what else I can do. Frankly I had expected a reply in writing from PRC, given that my letter was addressed to the manager.
I can just see what's going to happen. The engineer will deny the fault and tow the Pioneer company line, I'll be charged some ridiculous fee and then I will be stuck with a faulty TV. Perhaps I should start preparing my second letter - one that ends with the words "small claims court".
