[Simon Young]

Right, I've composed a letter to PRC. Here's the main body of the letter:

On 17th January, I bought a Pioneer PDP-428XD plasma TV from you for £1550 (plus £30 delivery charge) which was faulty. The problem was that I could see faint vertical stripes running across the screen when viewing areas made up of one colour. It is particularly distracting when viewing sports, animated films and video games, although it is sometimes noticeable on Blu-ray movies too. The fault has been well-documented online, leading to the term ‘dirty screen’.

I complained about this to you on 13th February. After almost two weeks of waiting I was issued with a replacement. I was dismayed to find the exact same fault on the replacement, only worse! I tried to live with the fault for a week but found it too distracting. Under the Sale of Goods Act 1979, goods sold must be “of satisfactory quality” and “fit for purpose”. For a premium TV costing £1550, I do not find a distracting picture flaw to be of satisfactory quality, and because it inhibits my viewing pleasure it is clearly not fit for purpose. I contacted you by email on the 26th February to explain the fault in detail and request a refund. Almost three weeks have passed and I am still waiting for a resolution to this issue. I have lost faith in your ability to supply me with goods of satisfactory quality. I wish to reject the goods and claim a refund. Please respond to my complaint within seven days.

Hope it gets a response!