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Originally Posted by shrimp3r  You contract is with PRC regardless of any time period You should contact Consumer Direct to fully understand what your rights are and the next step. IMHO, you need to start preparing to go down the Small Claims route. I think you should write them a letter clearing stating the rejection of the goods under the SOA, stating what you want (i.e refund) and giving them 7 to 14 days to respond to your letter. Make it clear that if a satisfactory response isn't given, you will proceed to small claims. Send this letter recorded delivery. Search AVF for some template letters, I know there's some in the Xbox 360 forums.
Please contact Consumer Direct, as you seem to be worrying about certain aspects unnecessarily.
Mark Mac |
Cheers mate, I just spoke to Consumer Direct and they were very helpful. Basically confirmed what you already said! Still, at least they have my call on record and can back up any claims I might have to make, should it go to court. Off to write a letter to PRC!
