Quote:
Originally Posted by Simon Young  Thanks for the advice and support. My original email requesting a refund was sent just one week after the replacement arrived. This is why I'm so annoyed. It has taken them over two weeks to get to this point, and I am still no closer to getting a refund. Part of me wonders if they are just sitting this issue out until 28 days have passed, at which point they can just hand it over to the Pioneer engineers. If so that is simply terrible customer service. Until 28 days have passed my contract is surely with PRC and not with Pioneer. What should it matter what a Pioneer engineer says, or what Pioneer advise?  |
You contract is with PRC regardless of any time period You should contact
Consumer Direct to fully understand what your rights are and the next step. IMHO, you need to start preparing to go down the Small Claims route. I think you should write them a letter clearing stating the rejection of the goods under the SOA, stating what you want (i.e refund) and giving them 7 to 14 days to respond to your letter. Make it clear that if a satisfactory response isn't given, you will proceed to small claims. Send this letter recorded delivery. Search AVF for some template letters, I know there's some in the
Xbox 360 forums.
Please contact Consumer Direct, as you seem to be worrying about certain aspects unnecessarily.
Mark Mac