[Simon Young]

Hmm, just got an email from them:

Reference to your email I have spoken to Pioneer technical they will be dispatching you software upgrade disc with instruction how to cure the screen display fault.

This was my reply:

With all due respect I am certain this is a hardware fault (identical to the first display I returned) and therefore not treatable via a software upgrade. I would wish to return the display for a full refund at the earliest opportunity, on the grounds that it is not fit for purpose. I am now worried that, with all this waiting for yourselves and Pioneer to address the fault, more than 28 days will have passed since I received the replacement, and you will tell me you can't issue me a refund. Please ensure that this does not happen. I made my intentions perfectly clear weeks ago, and this matter should have been dealt with promptly back then. Please see to it that the faulty display is returned for a refund at the first opportunity, or I will have no choice but to take the matter further through the small claims court.

Hope they actually sit up and take notice.