Well, still haven't heard back from PRC. Appalling really, it's as if they have washed their hands of it. I should have sent a recorded letter but they assured me there was no need. Perhaps they knew they could ignore the issue so long as there was no written proof? Anyway, just sent them this email:
Quote:
Dear Sirs,
It has been over two weeks since I emailed you regarding the faulty Pioneer PDP-428XD. I have not heard anything more from your customer services team, nor from Pioneer customer services. However, I am not prepared to wait any longer for an engineer to come and tell me what I already know: the TV is not fit for purpose, as per the Sale of Goods Act 1979. Please could you see to it that the set is returned and refunded as soon as possible. As it has been less than 28 days since I received the replacement, my contract should still be with PRC and not with Pioneer.
I look forward to your swift response and action regarding this matter.
|
I really hope they get off their butts and sort this out before I have to take further action. That would just put me in a bad mood.
