thread: KEF PSW 2010 Subwoofer - faulty?
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Old 08-01-2007, 6:22 PM   #17
Russell_S Russell_S is offline
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Re: KEF PSW 2010 Subwoofer - faulty?
Hi,

I had the same problem with mine last year - constant humming when switched on. I phoned Kef up and they were very helpfull. I just removed the amp panel, stuck it in a box tightly wrapped in bubblewrap and sent it off to them with a cheque for £50. At the time they didn't have any replacement panels in stock so they repaired mine and modded it to stop the same fault happening again and it was back with me within the week.

Unfortunately, when it arrived back with me and I unboxed it the actual metal panel was bent in one corner. You could see that someone (ie. the courier) had stood on the box, probably to reach something higher, as the cardboard box was squashed at that corner as well. However, once again, Kef were great. I phoned them to explain and there was no problem, they just sent another one out to me when they had a delivery.

All in all, great service from Kef.