I received an upgrade Samsung i8910 last Friday. The battery life was terrible after a full charge so called Orange on Monday & said i was going to return the phone, cancel my original contract because of the t&c changes & request my PAC. "No worries, i'll give you my extension number" Great! I bought an iPhone instead (receive it today).
Orange received return yesterday. Just phoned to check and been told that I can't cancel because the changes aren't going ahead.
"Nah I'm not having that, let me speak to someone who can make a rationale & reasonable decision". The female adviser put me through to a man & Orange will honour my request to cancel from Monday because both I and the gentleman I spoke to on Monday weren't privy to the new announcement.
